Dear Rooco Clients,
As some of you have already heard, the Edmonton Courthouse has decided to make some major changes to their ticket procedures. Effective immediately, the First Appearance Crown will no longer be reducing photo radar tickets. This comes as a surprise to many involved as there was no formal notice provided and no time given to adjust. This could be the result of budget cuts or the need to increase revenue from traffic tickets; we will probably never know for sure.
What does this mean for you?
Rooco is committed to our guarantee that everyone who pays their ticket with Rooco will save 10-15% off the fine amount. Courthouse process will not affect this promise. We will continue to provide you with guaranteed savings when paying your tickets; with no line-ups, no fees and no hassles.
That said, the time required for handling all Edmonton tickets will be longer. In order to continue to provide our discounts, we are now forced to set trials on all submitted tickets. Your ticket will be set for trial. We believe that setting trials on the amount of tickets paid through Rooco will create significant issues in the court system, in turn leading to major photo radar changes in the City of Edmonton. Every single ticket paid through Rooco is helping to affect this positive change.
Rest assured, we will continue to keep you updated on your ticket as we handle everything throughout the process on your behalf. We will pay your ticket for you as you have always trusted us to do.
Aside from the time required to process your ticket, you will notice very little change. Most importantly, a ticket that is in ‘Open’ status (pending payment by Rooco after trial resolution):
Whether you have 1 ticket or 100 tickets in open status with Rooco, nothing will change in your day to day.
We encourage you to tell your family, friends and co-workers, about these changes and the guaranteed discounts provided by paying your ticket through Rooco.ca. Do not simply pay your ticket at a registries office or directly to the province. Instead, pay it through Rooco and we can be your voice against the photo radar system. Let us be your advocate in the courtroom, and help stop photo radar from creating profit; all this, for less than the initial fine amount.
I encourage your feedback in regards to these changes. Please contact us with any comments or concerns about these new processes.
Rooco Support is available 9am-4pm, Monday to Friday.
Phone Support: 1.888.294.8699
Email Support: Support@Rooco.ca
Everyone at Rooco is grateful to our customers for their business and trust.
Founder and CEO